새소식
[Notice] Temporary Suspension of Hana Bank’s Online Financial Services – September 13 (Sat)
2025-07-11
Thank you for using Hana Bank.
To provide safer and more convenient services, we will be performing a system upgrade.
As a result, all online financial services will be temporarily unavailable during the period below. Please review the details to avoid inconvenience.
As a result, all online financial services will be temporarily unavailable during the period below. Please review the details to avoid inconvenience.
- Downtime Schedule
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- - Saturday, September 13, 2025, from 00:00 to 08:00 (Korea Standard Time)
※ From midnight on Friday to 8:00 AM on Saturday, KST
- - Saturday, September 13, 2025, from 00:00 to 08:00 (Korea Standard Time)
- Services Temporarily Unavailable
-
All online financial transactions and digital certificate services provided by Hana Bank, including:
- - Mobile Banking Apps (Hana OneQ, Hana OneQ Corporate, Hana EZ, iBooja, CMSiNET)
- - Internet Banking (Personal, Corporate), Phone Banking, CMS, Mobile Web Banking
- - Issuance/termination and usage of Hana Certificates
- - Mobile and biometric authentication (palm vein recognition)
- - ATM/STM transactions using digital authentication or certificates
- Services That Remain Available (Not affected by the suspension):
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- - Domestic and international check card transactions
- - ATM/STM transactions using cash IC cards or physical passbooks (including cardless, passbook-free, and digital passbooks)
- - Transactions at other banks' ATMs and affiliated CD machines (e.g., in subways, convenience stores)
- - Transactions using Open Banking services from other banks linked to Hana accounts
- - Transactions via other financial institutions using a Hana-issued public/financial certificate registered with them
- - Foreign currency already requested before September 13 can still be picked up at Incheon Airport
(※ However, new FX requests via mobile/internet banking will be unavailable during the downtime)
- Customer Reminders
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- - Please complete any necessary fund transfers in advance, as they will not be available during the maintenance period.
- - We recommend preparing cash or checks beforehand, if needed.
- - Service suspension time may change depending on the progress of the system upgrade.
- Customer Support
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- Hana Bank Call Center ☎ 1599-1111 (Weekdays, 9:00 AM – 6:00 PM, Korea Standard Time)
We appreciate your understanding and cooperation as we work to improve our services.
Thank you for banking with Hana.
